Question 1

What is a high-risk payment gateway?

Accepted Answer

A high-risk payment gateway is designed for businesses in industries with higher chargeback rates or regulatory scrutiny. Eligibility is reviewed case by case. We provide specialized processing with enhanced fraud prevention and compliance features.

Question 2

How fast can I get approved?

Accepted Answer

KYB review time varies by industry and documentation completeness. Each application is reviewed case by case, and you can build and test against the sandbox while you wait.

Question 3

What countries do you support?

Accepted Answer

Our card processing is built on networks that reach 173+ countries. Local payment methods are available alongside cards. Availability depends on your business and market and is confirmed during onboarding.

Question 4

How does multi-PSP routing work?

Accepted Answer

Our routing engine is built to distribute transactions across multiple payment service providers based on success rates, costs and availability, and to retry with another provider when one declines or fails.

Question 5

What fraud prevention measures do you offer?

Accepted Answer

We provide rule-based fraud scoring, custom fraud rules, real-time monitoring, IP geolocation, card BIN blocking, velocity checks, and automated fraud responses.

Question 6

Do you offer a sandbox environment?

Accepted Answer

Yes, we provide a full-featured sandbox environment with test cards and webhooks for integration testing before going live.

Question 7

What are your settlement terms?

Accepted Answer

Settlement runs weekly. Your settlement day and terms are agreed during onboarding alongside your reserve terms, and negotiated based on your volume.

Question 8

Is there a chargeback protection?

Accepted Answer

Yes — we provide chargeback monitoring, alerts, and representment tooling to help you manage and reduce chargebacks.

Question 9

What currencies do you support?

Accepted Answer

Card transactions are settled in the currency your provider supports. We do not offer a multi-currency catalogue today.

Question 10

Can I integrate with my existing platform?

Accepted Answer

Yes, our RESTful API works with any platform and any language today, and SDKs for PHP, JavaScript, and Python are planned. A WooCommerce plugin is available on request; other platforms are on the roadmap.

Question 11

What support do you provide?

Accepted Answer

We offer email support for every merchant.